Regulation #57-278: Call Recording for Telephone Companies

Establishes conditions under which jurisdictional telephone utilities could record customer communications for training and quality of service purposes.

Regulation Details
IRRC Number 2877 Proposed Regulation Received September 28, 2010
Agency Name Pennsylvania Public Utility Commission PA Bulletin Publish Date October 09, 2010
Regulation Status Final-Form Close of Public Comment November 23, 2010
PA Code 52 Pa. Code Chapter 63 Final Due By November 23, 2012
Analysts Assigned Scott R. Schalles  (SRS)
Fiona E. Wilmarth  (FEW)
 IRRC Comments Due December 23, 2010
Final-Form Regulation Received April 03, 2012
Public Meeting Date May 17, 2012
Published as Final June 30, 2012
Actions Taken
IRRC Approval May 17, 2012
House Committee Deems Regulation Approved May 16, 2012
Senate Committee Deems Regulation Approved May 16, 2012

  • Proposed Regulation
  • Final Regulation
  • Related Documents
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Public Comments on Proposed Regulation

November 23, 2010

Legislative Comments (on the Proposed and Final Regulation)

There are currently no legislative comments on the proposed or final regulation.

 

IRRC Comments on Proposed Regulation

December 23, 2010
Public Comments on Final Regulation
EMBARGOED MATERIAL May 17, 2012
PA TELEPHONE ASSOC STEVEN SAMARA May 15, 2012

Legislative Comments (on the Proposed and Final Regulation)

There are currently no legislative comments on the proposed or final regulation.

 

IRRC Order(s)
APPROVAL May 17, 2012

In addition to comments, IRRC occasionally receives other correspondence and written materials from state agencies and the legislature regarding pending regulations. These documents can be found on this portion of our website.

EMG TO AGENCY AND STD COMMITTEES May 16, 2012
COMMENTS TO STD COMM AFTER SINE DIE February 15, 2011
THOMAS LONG NIESEN AND KENNARD December 8, 2010
VERIZON December 8, 2010
PA TELEPHONE ASSOCIATION November 29, 2010